Contact us

Site users

Need help or just want to tell us what you think about Rakuten PopShops? You can always reach our support team sending an e-mail to with questions, comments, or suggestions. We love hearing from you and rely on your feedback to inspire and guide the development of our tools. 

To request inclusion of a particular merchant into Rakuten PopShops, e-mail

For those in more of a chatty mood...

Rakuten PopShops does not have a call center. Our staff are super-busy, geeky introverts who would almost rather grab a live cobra than a ringing phone. Please direct support questions to and business development questions to

Custom and corporate requests

If you have a loyalty platform, coupon site, or other up-and-coming shopping site, we can help! To contact us about custom solutions, please email

Merchant and network inquiries

If you are a merchant or represent a network and would like information about Rakuten PopShops, e-mail


Please direct any press inquiries to

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